Latest Form Product Score Type

This document outlines the latest scoring types for form products, which are essential for evaluating their performance.

Key Score Types

1. Customer Satisfaction Score (CSAT)
   Measures how satisfied customers are with the product.

   • Scale: 1 to 5

2. Net Promoter Score (NPS)
   Evaluates customer loyalty by asking how likely they are to recommend the product.

   • Scale: -100 to +100

3. Conversion Rate
   Indicates the percentage of users that complete a desired action.

   • Formula: (Number of conversions / Total Visitors) x 100

Conclusion

Understanding these score types helps in making data-driven decisions to improve product offerings.